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Wewnętrzna jakość usług i zrównoważone zarządzanie kadrami

Wewnętrzna jakość usług i zrównoważone zarządzanie kadrami

Angelina Tschische

74,95 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786209495984
74,95 €
IVA incluido
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Sobre IBD

W branży hotelarskiej, gdzie usługi odgrywają bardzo ważną rolę, personelowi przypisuje się ogromne znaczenie. Konieczne jest zatem konkretne zajęcie się coraz większym wyzwaniem, jakim jest niedobór personelu w tej branży! Czy w tym kontekście wewnętrzna jakość usług może stanowić czynnik sukcesu dla małych i średnich przedsiębiorstw hotelarskich? W jaki sposób zadowolenie klientów i pracowników wzajemnie na siebie oddziałują i jaki ma to wpływ na wewnętrzną, a w konsekwencji również zewnętrzną jakość usług?

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