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Qualidade interna do serviço e gestão sustentável de recursos humanos

Qualidade interna do serviço e gestão sustentável de recursos humanos

Angelina Tschische

75,02 €
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786209493423
75,02 €
IVA incluido
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Sobre IBD

O pessoal é muito valorizado no setor hoteleiro, que é intensivo em serviços. Por isso, é necessário abordar concretamente o desafio cada vez maior da escassez de pessoal neste setor! Neste contexto, a qualidade do serviço interno pode ser um fator de sucesso para pequenas e médias empresas hoteleiras? Como é que a satisfação dos clientes e dos funcionários se influenciam mutuamente e quais são as consequências para a qualidade interna e, consequentemente, também para a qualidade externa do serviço?

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