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Qualité interne des services et gestion durable du personnel

Qualité interne des services et gestion durable du personnel

Angelina Tschische

75,02 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786209406393
75,02 €
IVA incluido
Disponible

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Sobre IBD

Dans le secteur hôtelier, très exigeant en termes de services, le personnel revêt une importance capitale. Il est donc nécessaire de se pencher concrètement sur le défi toujours plus grand que représente la pénurie de personnel dans ce secteur ! Dans ce contexte, la qualité du service interne peut-elle constituer un facteur de réussite pour les petites et moyennes entreprises hôtelières ? Comment la satisfaction des clients et celle des employés s’influencent-elles mutuellement et quelles en sont les conséquences sur la qualité du service interne, puis externe ?

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