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Qualità interna del servizio e gestione sostenibile del personale

Qualità interna del servizio e gestione sostenibile del personale

Angelina Tschische

75,02 €
IVA incluido
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786209498541
75,02 €
IVA incluido
Disponible

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Sobre IBD

Nel settore alberghiero, caratterizzato da un’elevata intensità di servizi, il personale riveste un’importanza fondamentale. È quindi necessario affrontare in modo concreto la sfida sempre più pressante della carenza di personale in questo settore! In questo contesto, la qualità del servizio interno può rappresentare un fattore di successo per le piccole e medie imprese alberghiere? In che modo la soddisfazione dei clienti e quella dei dipendenti si influenzano a vicenda e quali effetti ne derivano per la qualità interna e, di conseguenza, anche per la qualità esterna del servizio?

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Otros libros del autor

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