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EWOLUCJA I WYZWANIA ZWIĄZANE Z ZARZĄDZANIEM JAKOŚCIĄ W SEKTORZE PUBLICZNYM

EWOLUCJA I WYZWANIA ZWIĄZANE Z ZARZĄDZANIEM JAKOŚCIĄ W SEKTORZE PUBLICZNYM

FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB

124,57 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786203892550
124,57 €
IVA incluido
Disponible

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Sobre IBD

Książka bada ewolucję i wyzwania związane z zarządzaniem jakością w sektorze publicznym. Analizuje kluczowe koncepcje (zarządzanie, jakość, zwinność, współtworzenie wartości), ich zastosowanie w usługach publicznych (w szczególności poprzez digitalizację) oraz interakcje między nimi. W badaniu przeanalizowano znaczenie jakości usług dla zadowolenia obywateli, innowacyjności i sprawności organizacyjnej. Władze lokalne Maroka stanowią kontekst dla wniosków, kładąc nacisk na strukturyzację jakości i narzędzia takie jak Qualiville. Studium przypadku ilustruje wdrożenie. Celem jest zapewnienie teoretycznych i praktycznych ram dla poprawy efektywności sektora publicznego.

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Otros libros del autor

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