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EVOLUÇÃO E DESAFIOS DA GESTÃO DA QUALIDADE NO SECTOR PÚBLICO

EVOLUÇÃO E DESAFIOS DA GESTÃO DA QUALIDADE NO SECTOR PÚBLICO

FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB

124,56 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786203892567
124,56 €
IVA incluido
Disponible

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Sobre IBD

O livro explora a evolução e os desafios da gestão da qualidade no setor público. Examina conceitos-chave (gestão, qualidade, agilidade, cocriação de valor), a sua aplicação nos serviços públicos (particularmente através da digitalização) e as interações entre eles. O estudo examina a importância da qualidade do serviço para a satisfação dos cidadãos, a inovação e a agilidade organizacional. As autoridades locais marroquinas servem de contexto para a aplicação, com foco na estruturação da qualidade e em ferramentas como o Qualiville. Estudos de caso ilustram a implementação. O objetivo é fornecer uma estrutura teórica e prática para melhorar o desempenho do setor público.

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Otros libros del autor

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