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EVOLUZIONE E SFIDE DELLA GESTIONE DELLA QUALITÀ NEL SETTORE PUBBLICO

EVOLUZIONE E SFIDE DELLA GESTIONE DELLA QUALITÀ NEL SETTORE PUBBLICO

FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB

124,56 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786203892543
124,56 €
IVA incluido
Disponible

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Il libro esplora l’evoluzione e le sfide della gestione della qualità nel settore pubblico. Esamina concetti chiave (gestione, qualità, agilità, co-creazione di valore), la loro applicazione nei servizi pubblici (in particolare tramite la digitalizzazione) e le interazioni tra di essi. Lo studio esamina l’importanza della qualità del servizio per la soddisfazione dei cittadini, l’innovazione e l’agilità organizzativa. Le autorità locali marocchine fungono da contesto per l’applicazione, con particolare attenzione alla strutturazione della qualità e a strumenti come Qualiville. I casi di studio illustrano l’implementazione. L’obiettivo è fornire un quadro teorico e pratico per migliorare le performance del settore pubblico.

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Otros libros del autor

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