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ÉVOLUTION ET DEFIS DU MANAGEMENT DE LA QUALITE DANS LE SECTEUR PUBLIC

ÉVOLUTION ET DEFIS DU MANAGEMENT DE LA QUALITE DANS LE SECTEUR PUBLIC

FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB

124,55 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786206735403
124,55 €
IVA incluido
Disponible

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L’ouvrage explore l’évolution et les défis du management de la qualité dans le secteur public. Il examine les concepts clés (management, qualité, agilité, cocréation de valeur), leur application dans les services publics (notamment via la digitalisation), et les interactions entre eux. L’étude se penche sur l’importance de la qualité de service pour la satisfaction des citoyens, l’innovation, et l’agilité organisationnelle. Les collectivités territoriales marocaines servent de contexte d’application, avec un focus sur la structuration de la qualité et les outils comme Qualiville. Des études de cas illustrent la mise en œuvre. L’objectif est de fournir un cadre théorique et pratique pour améliorer la performance du secteur public.

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Otros libros del autor

  • EVOLUÇÃO E DESAFIOS DA GESTÃO DA QUALIDADE NO SECTOR PÚBLICO
    FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB
    O livro explora a evolução e os desafios da gestão da qualidade no setor público. Examina conceitos-chave (gestão, qualidade, agilidade, cocriação de valor), a sua aplicação nos serviços públicos (particularmente através da digitalização) e as interações entre eles. O estudo examina a importância da qualidade do serviço para a satisfação dos cidadãos, a inovação e a agilidade o...
    Disponible

    124,56 €

  • EVOLUTION AND CHALLENGES OF QUALITY MANAGEMENT IN THE PUBLIC SECTOR
    FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB
    This book explores the evolution and challenges of quality management in the public sector. It examines key concepts (management, quality, agility, value co-creation), their application in public services (particularly through digitalization), and the interactions between them. The study examines the importance of service quality for citizen satisfaction, innovation, and organi...
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    124,62 €

  • EVOLUZIONE E SFIDE DELLA GESTIONE DELLA QUALITÀ NEL SETTORE PUBBLICO
    FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB
    Il libro esplora l’evoluzione e le sfide della gestione della qualità nel settore pubblico. Esamina concetti chiave (gestione, qualità, agilità, co-creazione di valore), la loro applicazione nei servizi pubblici (in particolare tramite la digitalizzazione) e le interazioni tra di essi. Lo studio esamina l’importanza della qualità del servizio per la soddisfazione dei cittadini,...
    Disponible

    124,56 €

  • ENTWICKLUNGEN UND HERAUSFORDERUNGEN DES QUALITÄTSMANAGEMENTS IM ÖFFENTLICHEN SEKTOR
    FADOUA LAGHZAOUI / Najoua EL ABBAS EL GHALEB
    Sie erkunden die Entwicklung und die Anforderungen des Qualitätsmanagements im öffentlichen Sektor. Ich untersuche die Schlüsselkonzepte (Management, Qualität, Agilität, Wertschöpfung), ihre Anwendung in öffentlichen Dienstleistungen (Notation durch Digitalisierung) und die Interaktionen zwischen euch. Ich lege großen Wert auf die Bedeutung der Servicequalität für die Zufrieden...
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