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La gestion des réclamations comme outil d’optimisation des produits

La gestion des réclamations comme outil d’optimisation des produits

Nadine Wenzel

49,08 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786208484460
49,08 €
IVA incluido
Disponible

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Sobre IBD

Jusqu’à présent, la gestion des réclamations était toujours axée sur la satisfaction client et la gestion de la relation client (CRM). Ce livre est un guide destiné à tous ceux qui souhaitent augmenter leurs bénéfices tout en réduisant la perte de clientèle. Les conseils qu’il contient sont très faciles à mettre en œuvre et s’appliquent à toutes les entreprises, quel que soit leur secteur d’activité, qu’il s’agisse de services ou d’industrie manufacturière. Découvrez à quel point il est facile de conserver sa place sur le marché ou d’augmenter sa part de marché existante. Non seulement vos clients vous resteront fidèles, mais ils vous apporteront également de nouveaux clients. Grâce à ce livre, vous ferez progresser votre entreprise et distancerez la concurrence.

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