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A gestão de reclamações como instrumento para a otimização de produtos

A gestão de reclamações como instrumento para a otimização de produtos

Nadine Wenzel

49,08 €
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Empresa y gestión
ISBN:
9786208476786
49,08 €
IVA incluido
Disponible

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Sobre IBD

Até agora, a gestão de reclamações sempre se concentrou na satisfação do cliente e no CRM. Este livro é um guia para todos aqueles que desejam aumentar os seus lucros e, ao mesmo tempo, reduzir a perda de clientes. A aplicação das dicas é muito simples e aplicável a qualquer empresa em qualquer setor, seja de serviços ou manufatura. Descubra como é fácil manter a sua posição no mercado ou expandir a quota de mercado já existente. Os seus clientes não só permanecerão fiéis, como também trarão novos clientes. Com este livro, poderá impulsionar a sua empresa e deixar a concorrência para trás.

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