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ITIL e BPM Integrados no Processo de Liberação de Versão de Software

ITIL e BPM Integrados no Processo de Liberação de Versão de Software

Dacyr Dante de Oliveira Gatto / Renato José Sassi

36,74 €
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2018
Materia
Informática: cuestiones generales
ISBN:
9786202179959

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Este trabalho de pesquisa tem como objetivo apresentar um estudo de caso sobre a empresa desenvolvedora de software, onde foi analisado o processo de Gerenciamento de Liberação de Versão de Software executado para o cliente, assim como os problemas que ocorreram nessa execução, durante o período observado. Além disso, serão apresentados os conceitos teóricos dos processos contidos na biblioteca da ITIL, com foco no Gerenciamento de Liberação, e os conceitos relacionados ao Gerenciamento de Processos de Negócio, segundo a metodologia BPM. Essa pesquisa também aborda como a contextualização teórica foi aplicada aos processos da empresa, quais foram as ferramentas adotadas, quais resultados foram obtidos e se foi alcançado o objetivo de estruturar os processos e solucionar os problemas encontrados.

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Otros libros del autor

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