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Knowledge Management and Drivers of Innovation in Services Industries

Knowledge Management and Drivers of Innovation in Services Industries

Knowledge Management and Drivers of Innovation in Services Industries

 

229,79 €
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Editorial:
IGI Global
Año de edición:
2012
Materia
Informática: cuestiones generales
ISBN:
9781466609488
Páginas:
424
Encuadernación:
Otros
229,79 €
IVA incluido
Disponible

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Sobre IBD

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

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