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Service Design

Service Design

Andy Polaine / Ben Reason / Lavrans Løvlie

66,09 €
IVA incluido
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Editorial:
Rosenfeld Media
Año de edición:
2013
Materia
Informática: cuestiones generales
ISBN:
9781933820330
66,09 €
IVA incluido
Disponible

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Sobre IBD

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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Otros libros del autor

  • Service Design
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    Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice’s evolution and broadened impact in the business world. You’ll benefit from new frameworks, tools, and methods, and learn from fresh case studies that demonstrate the value of...
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