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Re-organising Service Work

Re-organising Service Work

Christian Kerst / Karen A. Shire / Ursula Holtgrewe

220,72 €
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Editorial:
Taylor & Francis Ltd
Año de edición:
2017
Materia
Sociedad y cultura: general
ISBN:
9781138718432

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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

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  • Re-organising Service Work
    Christian Kerst / Karen A. Shire / Ursula Holtgrewe
    This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and...
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