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Criação de um sistema de gestão da qualidade

Criação de um sistema de gestão da qualidade

Simin Azizifar

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Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Gestión y técnicas de gestión
ISBN:
9786209114366
100,07 €
IVA incluido
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Sobre IBD

A qualidade, no contexto da manufatura, refere-se ao grau em que um produto ou processo está em conformidade com os requisitos estabelecidos, as expectativas do cliente e as normas regulamentares. Já não se limita à mera inspeção dos produtos finais, mas está integrada em todos os aspetos do ciclo de vida da produção - desde a conceção e aquisição até à montagem e entrega. Segundo Juran (1999), a qualidade é 'adequação ao uso', o que implica que um produto deve satisfazer as funções pretendidas sob condições especificadas. Da mesma forma, a ISO 9000:2015 define qualidade como 'o grau em que um conjunto de características inerentes de um objeto atende aos requisitos' (ISO, 2015).

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