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Call Center-Steuerung

Call Center-Steuerung

Bodo Böse / Erhard Flieger

61,02 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2012
Materia
Ventas y marketing
ISBN:
9783322908292
61,02 €
IVA incluido
Disponible

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Sobre IBD

Dieses Buch zeigt zielführend entscheidende Kriterien und Wirkfaktoren aus den Bereichen Mensch, Organisation und Technik für die effiziente Call Center-Steuerung. Ziel ist es, den Erfolg eines Call Centers mittel- und langfristig sichern und optimieren zu können.

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