The Service Providers

The Service Providers

D. Yagil

48,03 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2008
ISBN:
9781349353774
48,03 €
IVA incluido
Disponible

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Sobre IBD

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

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