LIBROS DEL AUTOR: d yagil

2 resultados para LIBROS DEL AUTOR: d yagil

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  • The Service Providers
    D. Yagil
    The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications. ...
    Disponible

    134,26 €

  • The Service Providers
    D. Yagil
    The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications. ...
    Disponible

    48,03 €