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Satisfação dos pacientes num serviço de urgências pediátricas

Satisfação dos pacientes num serviço de urgências pediátricas

Angelika Mies

79,26 €
IVA incluido
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Enfermería
ISBN:
9786208499952
79,26 €
IVA incluido
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Sobre IBD

A Áustria possui uma densa rede de instalações de assistência médica, cujos serviços de saúde podem ser utilizados 24 horas por dia. Esta disponibilidade contínua de serviços, bem como a variação na utilização, representam um grande desafio para o pessoal e a gestão, por exemplo, das urgências. Neste contexto, é necessária a implementação de uma ferramenta válida para controlar o fluxo de pacientes e priorizar esse grupo de clientes de acordo com a urgência de suas queixas. No serviço de urgências da Clínica Universitária de Pediatria e Medicina Juvenil do Hospital Geral da Cidade de Viena, optou-se pela implementação do sistema britânico Manchester Triage. No âmbito do presente estudo, foi avaliada a satisfação dos pacientes com este sistema.

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