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Online Customer Loyalty

Online Customer Loyalty

Roberta C. Nacif

133,47 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2003
Materia
Ventas y marketing
ISBN:
9783824479108
133,47 €
IVA incluido
Disponible

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Sobre IBD

Roberta C. Nacif investigates the behavioral consequences of self-service purchases via the Internet. She explores the effects of customers’ assessments of self-service encounters experiences (attitudes) and transactional history (prior behavior) on their subsequent purchasing behavior and analyzes customers’ decision of whether or not to repurchase from the same retailer and of how much money to spend.

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