OCZEKIWANIA I POZIOM SATYSFAKCJI KLIENTÓW

OCZEKIWANIA I POZIOM SATYSFAKCJI KLIENTÓW

Raghunantha p / Sathyapriya Madesha

51,95 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
ISBN:
9786208624958
51,95 €
IVA incluido
Disponible

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Sobre IBD

Niniejsza książka omawia stopień zadowolenia klientów w odniesieniu do usług oferowanych przez Philips Motors, a także kluczowe obszary dla klientów w procesie świadczenia usług, które bezpośrednio wpływają na to, jak klienci postrzegają ogólną jakość usług, nawet po sprzedaży. Każdy klient powinien zasadniczo spodziewać się otrzymywania okazjonalnych przypomnień o przeglądach, pomocy w odbiorze i oddaniu samochodu, minimalnych opłat itp. Sugeruje to również, że aby utrzymać klienta, należy spełnić wszystkie jego oczekiwania.

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