EXPECTATIVAS E NÍVEIS DE SATISFAÇÃO DOS CLIENTES

EXPECTATIVAS E NÍVEIS DE SATISFAÇÃO DOS CLIENTES

Raghunantha p / Sathyapriya Madesha

51,95 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
ISBN:
9786208624941
51,95 €
IVA incluido
Disponible

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Sobre IBD

Este livro aborda o grau de satisfação dos clientes relativamente ao serviço prestado pela Philips Motors, bem como as áreas-chave para os clientes no processo de prestação de serviços que afectam diretamente a forma como os clientes percepcionam a qualidade global do serviço, mesmo após a venda. De um modo geral, todos os clientes devem antecipar a receção de lembretes ocasionais de manutenção, assistência na recolha e entrega do veículo, taxas mínimas, etc. Sugere também que, para manter um cliente, seria necessário satisfazer todas as suas expectativas.

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