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Loyalty to the retailer versus loyalty to the retail brand

Loyalty to the retailer versus loyalty to the retail brand

Viktoria Fischer

97,45 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Ventas y marketing
ISBN:
9786209250347
97,45 €
IVA incluido
Disponible

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Private labels have become an integral part of the product range in the Austrian food retail sector. Originally offered only in the form of low-priced private labels, there are now also other forms in the mid- and high-price ranges that offer good quality. Private labels are intended to fulfil certain objectives and functions for the company. One objective is customer loyalty. Loyal customers bring a company various advantages. However, numerous factors influence consumers, such as the characteristics of the place of purchase, the market, the purchasing situation and the individuals themselves. The retail company therefore attempts to control certain influencing factors and derive customer loyalty tools from them. Private labels are one such tool. Private labels are therefore intended to influence customers to remain loyal to a company. However, this book specifically examines the reverse perspective of this relationship, namely the role that consumers’ existing loyalty to a food retailer plays in their purchase of private labels.

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