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Hervorragender Kundenservice durch das Internet der Dinge

Hervorragender Kundenservice durch das Internet der Dinge

Samir Yerpude / Tarun Kumar Singhal

43,94 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2024
Materia
Informática: cuestiones generales
ISBN:
9786207337767
43,94 €
IVA incluido
Disponible

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Sobre IBD

Dieses Buch ist eine großartige Verschmelzung von Wirtschaft und Informationstechnologie. Der Bereich Kundenservice ist von entscheidender Bedeutung und bestimmt die Zukunft eines Unternehmens sowie die Ergebnisse in Bezug auf Kundenzufriedenheit und Kundenbindung. Es werden Maßnahmen ergriffen, um die Kunden und alle ihre Interaktionspunkte einzubinden und ihnen an allen Standorten ein einheitliches Erlebnis zu bieten. Die Informationstechnologie spielt eine wichtige Rolle, um diesen Geschäftsprozess zu ermöglichen. Dieses Buch hilft dabei, den nächsten Schritt zu machen, indem es das Internet der Dinge mit dem Geschäftsprozess verbindet, um EXZELLENZ im KUNDENDIENSTPROZESS zu erreichen... In der Tat eine Pflichtlektüre...

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