Excellence in Managing Worldwide Customer Relationships

Excellence in Managing Worldwide Customer Relationships

Thomas A. Cook

168,66 €
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Consulta disponibilidad
Editorial:
Taylor & Francis Ltd
Año de edición:
2016
ISBN:
9781482226195

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Sobre IBD

This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels.

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