Excellence in Managing Worldwide Customer Relationships

Excellence in Managing Worldwide Customer Relationships

Thomas A. Cook

168,66 €
IVA incluido
Disponible
Editorial:
Taylor & Francis Ltd
Año de edición:
2016
ISBN:
9781482226195
168,66 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
  • Kálamo Books
  • Librería Perelló (Valencia)
  • Librería Elías (Asturias)
  • Donde los libros
  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
Sobre IBD

This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels.

Artículos relacionados

  • Strategies for Environmentally Responsible Supply Chain and Production Management
    The formidable challenge of harmonizing economic imperatives with ecological responsibility in supply chain operations only increases with added complexity. In an era where global commerce is interwoven with environmental concerns, Sustainable Supply Chain Management for Environmental Responsibility is the pivotal resource that addresses the pervasive challenge of implementing ...
    Disponible

    360,37 €

  • Strategies for Environmentally Responsible Supply Chain and Production Management
    The formidable challenge of harmonizing economic imperatives with ecological responsibility in supply chain operations only increases with added complexity. In an era where global commerce is interwoven with environmental concerns, Sustainable Supply Chain Management for Environmental Responsibility is the pivotal resource that addresses the pervasive challenge of implementing ...
    Disponible

    274,92 €

  • Made-to-Order Lean
    Greg Lane
    Toyota’s methods have rendered remarkable results in high-volume plants, but they have not been fully understood and correctly applied in high-mix, low-volume environments. While lean principles apply in such an environment, implementation methods and tools must be adapted and alternate methods embraced. ...
    Disponible

    89,46 €

  • Cultural Studies and Anti-Consumerism
    This work investigates a wide range of anti-consumerist practices - including protests against sweatshops, fair trade, ethical consumption and downshifting - from a variety of perspectives within and around cultural studies.It was published as a special issue of Cultural Studies. ...
    Disponible

    104,14 €

  • Inventory and Production Management in Supply Chains
    David F. Pyke / Douglas J. Thomas / Edward A. Silver
    Authored by a team of experts, the new edition of this bestseller presents practical techniques for managing inventory and production throughout supply chains. It covers the current context of inventory and production management, replenishment systems for managing individual inventories within a firm, managing inventory in multiple locations and firms, and production management...
    Disponible

    67,09 €

  • Capitalizing on Lean Production Systems to Win New Business
    Chris Harris / Rick Harris
    Providing a fundamental understanding of the Lean enterprise production system, this book can help an organization translate its current Lean knowledge into a step-by-step methodology to win and launch new business. By developing the New Product Acquisition and Launch Portfolio presented in this book, readers can dramatically improve their ability to acquire new business and de...
    Disponible

    85,29 €

Otros libros del autor

  • Mastering Global Business Development and Sales Management
    Thomas A. Cook
    This book focuses on the importance of companies and executives recognizing that their organization is sales driven, and that there is a definite pronounced connection between sales and all other aspects of how a company operates. It details the sales manager’s role in developing sales personnel, delivering new business to the organization, and otherwise becoming a driving forc...
    Disponible

    136,28 €

  • Driving Risk and Spend Out of the Global Supply Chain
    Thomas A. Cook
    This book is among the first to detail all the risks a multinational firm faces when operating overseas and engaging in foreign purchasing and sales, import and export trade, and global logistics. It provides step-by-step guidance on how to develop a global risk strategy as well as a blueprint for implementation. The book outlines all the areas where spend can be reduced along ...
    Disponible

    267,48 €

  • Compliance in Today’s Global Supply Chain
    Thomas A. Cook
    An expert on global supply chain management, Tom Cook is the recipient of numerous accolades, including an International Partnership Award bestowed by President Bill Clinton. In this book, Cook provides a blueprint for executing a compliant and cost-effective global trade program. Covering best practices for outbound and inbound logistics, the book identifies traditional and em...
    Disponible

    179,94 €

  • The Art of Mastering Sales Management
    Thomas A. Cook
    Today’s corporations have changed their marketing processes to accommodate a world in which globalization, lower margins, and longer hours have become the norm. This book examines events that changed the art of selling and offers hands-on techniques for sales personnel and management. The focus is on setting sales strategies, providing exemplary leadership, and developing the s...
    Disponible

    147,88 €