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EMBRACING YOUR ACCESSIBILITY

EMBRACING YOUR ACCESSIBILITY

EMBRACING YOUR ACCESSIBILITY

Josée G.M.L. Berg / Josée G.M.LBerg

23,24 €
IVA incluido
Disponible
Editorial:
Lulu Press
Año de edición:
2007
Materia
Empresa y gestión
ISBN:
9781847286970
23,24 €
IVA incluido
Disponible

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Sobre IBD

This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents’ skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.

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