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Efeitos das competências de comunicação interpessoal nos serviços bibliotecários

Efeitos das competências de comunicação interpessoal nos serviços bibliotecários

Omobolanle S. Fasola

84,34 €
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Sociedad y cultura: general
ISBN:
9786209406744
84,34 €
IVA incluido
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Sobre IBD

A secção de referência da biblioteca é a secção que quase sempre tem contacto direto com os utilizadores. Ter boas competências de comunicação interpessoal, como ouvir, falar, ler e escrever, é extremamente importante para o bibliotecário de referência. Essencialmente, as competências de ser um bom orador e um bom ouvinte são as duas competências de comunicação mais importantes necessárias. Para atender eficazmente os utilizadores, um bibliotecário de referência deve possuir e exercer essas habilidades ao máximo. Este trabalho examina como essas habilidades são utilizadas pelos bibliotecários da Biblioteca Kenneth Dike da Universidade de Ibadan. Possuir e colocar essas habilidades em prática resultará em utilizadores satisfeitos da biblioteca.

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