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Customer Service Over the Phone

Customer Service Over the Phone

Stephen Coscia

46,70 €
IVA incluido
Disponible
Editorial:
Taylor & Francis Ltd
Año de edición:
1999
Materia
Informática: cuestiones generales
ISBN:
9781578200467
46,70 €
IVA incluido
Disponible

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Sobre IBD

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

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