LIBROS DEL AUTOR: stephen coscia

2 resultados para LIBROS DEL AUTOR: stephen coscia

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  • Customer Service Over the Phone
    Stephen Coscia
    Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, ...
    Disponible

    46,70 €

  • Tele-Stress
    Stephen Coscia
    This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ; ...
    Disponible

    42,69 €