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Calidad y Servcio, Conceptos y Herramientas

Calidad y Servcio, Conceptos y Herramientas

Luzangela Aldana de Vega / Luzangela Aldana de Vega / Martha Elena Vargas Quiñones

27,56 €
IVA incluido
Disponible
Editorial:
ECOE EDICIONES LTDA
Año de edición:
2014
Materia
Empresa y gestión
ISBN:
9789587710847
27,56 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Kálamo Books
  • Librería Elías (Asturias)
  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
Sobre IBD

Esta obra ofrece al lector una orientación teórica y práctica partir de conceptos y herramientas, que ayudarán a las organizaciones, instituciones y empresas a diseñar, implementar y evaluar los procesos de calidad y servicio.En los primeros capítulos el texto da a conocer los hitos históricos que han hecho impacto en el desarrollo del tema, desde la aparición del hombre hasta nuestros días. Selecciona teorías administrativas de calidad y servicio y las relaciona entre sí. Luego de una revisión bibliográfica aporta conceptos que permiten derivar los elementos para las organizaciones. A continuación menciona y explica los instrumentos que intervienen en la ruta del cliente y en la mejora continua. 10

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