A New Approach to Resilient Hospitality Management

A New Approach to Resilient Hospitality Management

Senko Ikenobo / Spring H. Han / Yoshinori Hara

135,82 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2023
ISBN:
9789811916670
135,82 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
  • Kálamo Books
  • Librería Perelló (Valencia)
  • Librería Elías (Asturias)
  • Donde los libros
  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
Sobre IBD

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The 'Japanese manner' of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality is complicated, nuanced, and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society, organizations, and businesses. Kyoto, in particular, is regarded as Japan’s cultural capital, and it is home to not only numerous architectures classified collectively by UNESCO, but also to distinctive Japanese hospitality, customs, philosophy, and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management, service management, and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.

Artículos relacionados

  • Friend Grief in the Workplace
    Victoria Noe
    They’re friends and coworkers, so when they die, it’s not only a personal and professional loss but a challenge: How can you grieve and get your work done, too?In the fifth book in the Friend Grief series, Friend Grief in the Workplace: More Than an Empty Cubicle you’ll meet people whose friends were coworkers, too: in a TV newsroom, a rectory, a Broadway show and on a baseball...
    Disponible

    4,13 €

  • Consequences
    Susan Popoola
    The August riots of 2011 started off in London and spread across different parts of the country. People questioned whether or not the riots were really about the shooting of a young black man by the police. That is open to debate. What is, however, unquestionable is that there are segments of society that are disengaged from the mainstream. While some may believe that this was ...
    Disponible

    11,51 €

  • So You Want a Seat at the Table
    Jeanne Kerr
    So You Want a Seat at the Table, a Practical Guide to Being a True Strategic HR Business Partner is a refreshing approach to a long-debated challenge. It is targeted to new and experienced human resources business partners and human resources leaders who want to expand their ability to think and act strategically. Whether an HR practitioner is in a large or small corporation, n...
    Disponible

    15,31 €

  • Feedback Flow
    Georgia Murch
    Let’s face it, we all want to create a high-performing team, culture, product or service that ripples throughout our business and into the market. But what is required to do this? How do we go about it?So, we do some clever thinking and come up with some strategies to get there.  We improve systems, processes, create new products or services. We implement with some success but ...
    Disponible

    28,56 €

  • Stakeholder Centered Coaching
    Marshall Goldsmith / Sal Silvester
    Executives buy results, not coaching. The problem is that most leadership and executive coaches do not measure the impact of their coaching engagements. They can’t prove that their coaching is actually making a difference. They rely too heavily on coach satisfaction surveys and other methods that simply measure reaction and not change.It doesn’t have to be that way. We can and ...
  • Stakeholder Centered Coaching
    Marshall Goldsmith / Sal Silvester
    Executives buy results, not coaching. The problem is that most leadership and executive coaches do not measure the impact of their coaching engagements. They can’t prove that their coaching is actually making a difference. They rely too heavily on coach satisfaction surveys and other methods that simply measure reaction and not change.It doesn’t have to be that way. We can and ...
    Disponible

    23,43 €

Otros libros del autor

  • A New Approach to Resilient Hospitality Management
    Senko Ikenobo / Spring H. Han / Yoshinori Hara
    This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The 'Japanese manner' of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for h...