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Zufriedenheitsdynamik

Zufriedenheitsdynamik

Jenny van Doorn

84,77 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2004
Materia
Ventas y marketing
ISBN:
9783824480951
84,77 €
IVA incluido
Disponible

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Sobre IBD

Jenny van Doorn zeigt, dass vergangene Zufriedenheitsurteile eine große Bedeutung für aktuelle Bewertungen haben. Die Intensität des Einflusses hängt sowohl von der Ebene der Zufriedenheitsbildung als auch vom Zufriedenheitsniveau ab. Bemerkenswert ist, dass nicht die negativen, sondern die positiven Zufriedenheitswerte der Vergangenheit sich stärker auf die Zufriedenheit in späteren Perioden niederschlagen.

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