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Wertorientiertes Kundenmanagement im Gesundheitswesen

Wertorientiertes Kundenmanagement im Gesundheitswesen

Carolin C. Clausen

102,06 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2010
Materia
Ventas y marketing
ISBN:
9783834924339
102,06 €
IVA incluido
Disponible

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Sobre IBD

Carolin C. Clausen entwickelt eine empirisch belegte Konzeption zur kundenwertorientierten Steuerung von Patientenbeziehungen im Krankenhaus. Sie identifiziert monetäre und indirekt monetäre Patientenwerttreiber und entwickelt einen Maßnahmenkatalog, der Kliniken eine gezielte Kosten-, Qualität- und Prozessoptimierung erlaubt und gleichzeitig zur Sicherung der Patientenzufriedenheit und der Auslastung einer Klinik beiträgt.

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