The Mistakes That Make Us

2025 Shingo Publication Award RecipientWhat if your team’s biggest competitive advantage is the one you’ve been taught to avoid-mistakes?In The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, bestselling author and consultant Mark Graban shows leaders how to replace fear, blame, and silence with a culture where people learn faster, innovate more often, and continuously improve the systems around them.Drawing from powerful stories on the My Favorite Mistake podcast (more than 200 interviews with CEOs, entrepreneurs, clinicians, creators, and change-makers), Graban reveals a consistent truth: success isn’t about avoiding mistakes-it’s about learning from them.This practical, engaging, and deeply human book helps leaders build organizations where people speak up, take smart risks, and solve problems together. The lessons align with the principles Graban has taught for years in Lean Hospitals, Healthcare Kaizen, and Measures of Success-all grounded in respect for people, systems thinking, and psychological safety.If you want to stop firefighting, reduce recurring problems, and spark real innovation, this book will show you how to:Overcome fear-based cultures that suppress ideas, hide problems, and slow improvementBuild psychological safety so people feel safe admitting mistakes, raising concerns, and trying new approachesCreate systems that prevent errors, improve processes, and reduce blameDevelop a growth mindset that sees setbacks as opportunities rather than personal failuresTurn vulnerability into a leadership strength, not a liabilityAccelerate learning and continuous improvement across teams and departmentsYou’ll learn how individuals-from startup founders to Fortune 500 executives to frontline healthcare professionals-turned their biggest missteps into turning points. And you’ll see how any team can do the same with the right leadership behaviors, habits, and systems.Who This Book Is ForLeaders who want to build a culture of continuous improvementExecutives looking to strengthen innovation, agility, and trustManagers who want teams to feel safe speaking up about problemsLean practitioners and coaches seeking to reinforce respect for peopleAnyone ready to rethink their relationship with mistakesA Fresh, Actionable Approach to Learning from MistakesMistakes are inevitable-but the quality of your response isn’t. Graban provides questions, tools, and frameworks you can use immediately to shift conversations, redesign processes, and lead in a way that improves performance and engagement.Whether you’re driving transformation, leading a team, or simply striving to grow, The Mistakes That Make Us will help you unlock the hidden value in every misstep.Buy The Mistakes That Make Us today and start transforming mistakes into your greatest source of learning, innovation, and success.