The Future of Service Post-COVID-19 Pandemic, Volume 1

The Future of Service Post-COVID-19 Pandemic, Volume 1

 

65,18 €
IVA incluido
Consulta disponibilidad
Editorial:
Springer Nature B.V.
Año de edición:
2021
ISBN:
9789813341258

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
  • Kálamo Books
  • Librería Perelló (Valencia)
  • Librería Elías (Asturias)
  • Donde los libros
  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
¡Pregúntanos!
Sobre IBD

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

Artículos relacionados

  • Friend Grief in the Workplace
    Victoria Noe
    They’re friends and coworkers, so when they die, it’s not only a personal and professional loss but a challenge: How can you grieve and get your work done, too?In the fifth book in the Friend Grief series, Friend Grief in the Workplace: More Than an Empty Cubicle you’ll meet people whose friends were coworkers, too: in a TV newsroom, a rectory, a Broadway show and on a baseball...
    Disponible

    4,13 €

  • Consequences
    Susan Popoola
    The August riots of 2011 started off in London and spread across different parts of the country. People questioned whether or not the riots were really about the shooting of a young black man by the police. That is open to debate. What is, however, unquestionable is that there are segments of society that are disengaged from the mainstream. While some may believe that this was ...
    Disponible

    11,51 €

  • So You Want a Seat at the Table
    Jeanne Kerr
    So You Want a Seat at the Table, a Practical Guide to Being a True Strategic HR Business Partner is a refreshing approach to a long-debated challenge. It is targeted to new and experienced human resources business partners and human resources leaders who want to expand their ability to think and act strategically. Whether an HR practitioner is in a large or small corporation, n...
    Disponible

    15,31 €

  • Feedback Flow
    Georgia Murch
    Let’s face it, we all want to create a high-performing team, culture, product or service that ripples throughout our business and into the market. But what is required to do this? How do we go about it?So, we do some clever thinking and come up with some strategies to get there.  We improve systems, processes, create new products or services. We implement with some success but ...
    Disponible

    28,56 €

  • Stakeholder Centered Coaching
    Marshall Goldsmith / Sal Silvester
    Executives buy results, not coaching. The problem is that most leadership and executive coaches do not measure the impact of their coaching engagements. They can’t prove that their coaching is actually making a difference. They rely too heavily on coach satisfaction surveys and other methods that simply measure reaction and not change.It doesn’t have to be that way. We can and ...
  • Stakeholder Centered Coaching
    Marshall Goldsmith / Sal Silvester
    Executives buy results, not coaching. The problem is that most leadership and executive coaches do not measure the impact of their coaching engagements. They can’t prove that their coaching is actually making a difference. They rely too heavily on coach satisfaction surveys and other methods that simply measure reaction and not change.It doesn’t have to be that way. We can and ...
    Disponible

    23,43 €