The Customer-Driven Organization

The Customer-Driven Organization

Lance B. Coleman Sr. / Sr. Lance B. Coleman

71,52 €
IVA incluido
Disponible
Editorial:
Taylor & Francis Ltd
Año de edición:
2014
ISBN:
9781482217100
71,52 €
IVA incluido
Disponible

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Sobre IBD

Which organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as well as, in service and other environments. Readers will learn how to directly apply Kano principles in their own business environments, establish priorities, increase efficiency, improve communication, and expand on business relationships.

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