LIBROS DEL AUTOR: sr lance b coleman

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  • The Customer-Driven Organization
    Lance B. Coleman Sr. / Sr. Lance B. Coleman
    Which organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as well as, in service and other environments. Readers will learn how to directly apply Kano principles in their own business environments, establish p...
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    71,52 €