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List of Figures and Tables List of Contributors Preface PART I: INTRODUCTION The Contexts of Staff Participation and Public Management Reform Trajectories, Institutions and Stakeholders in Public Management Reform Staff Participation in the Public Services PART II: COUNTRY STUDIES Austria: The Dynamics of Public Management Reform and Staff Participation; G.Hammerschmid & R.Meyer Belgium: Staff Participation in the Copernic Reform; M.Parys & A.Hondeghem Britain: Staff Participation and Modernisation under ’New’ Labour; D.Farnham, S.Horton & G.White The Czech Republic: Staff Participation and Modernization of Central State Administration; Z.Dvorakova Finland: Catchall Systems, Developing Practices; T.Virtanen France: From Direct to Indirect Participation to Where?; J-M.Denis & G.Jeannot Germany: Limited Reforms and Restricted Participation; D.Farnham & R.Koch Italy: The Case of the Revenue Agency; F.P.Cerese The Netherlands: Modernization, Participation and Strategic Choice; P.Leisink & B.Steijn New Zealand: Public Management Reform and the Partnership for Quality Agreement; R.Shaw Switzerland: Staff Participation in Government Agencies Undergoing Change; Y.Emery & D.Giauque The United States: Staff Participation in Administrative Reform 1993-2004; J.R.Thompson PART III: CONCLUSION Making Sense of Staff Participation within Public Management Reform Appendix A: Questionnaire for the Leuven Project Appendix B: An Analysis of the Range of Direct Participation Methods Used in 12 Civil Services Index