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Service Quality Improvement in Healthcare

Service Quality Improvement in Healthcare

Birhanu Beshah / Daniel Kitaw / Shewit Woldegebriel

72,94 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2011
Materia
Tecnología: cuestiones generales
ISBN:
9783847316374
72,94 €
IVA incluido
Disponible

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Sobre IBD

Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.

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