LIBROS DEL AUTOR: birhanu beshah

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  • Service Quality Improvement in Healthcare
    Birhanu Beshah / Daniel Kitaw / Shewit Woldegebriel
    Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear cu...
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    72,94 €