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Service Chain Management

Service Chain Management

Christos Voudouris / Gilbert Owusu / Raphael Dorne

111,79 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2010
Materia
Informática: cuestiones generales
ISBN:
9783642094750
111,79 €
IVA incluido
Disponible

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Sobre IBD

Defining and Understanding Service Chain Management.- Defining and Understanding Service Chain Management.- Customer Service: Emerging Requirements and Trends.- Customer Service: Emerging Requirements and Trends.- Resource Planning.- Strategic Resource Planning.- Forecasting and Demand Planning.- Tactical Resource Planning and Deployment.- Network Planning for Telecom and Utilities.- Reservation Management and Resource Scheduling.- Reservation Management and Resource CRM.- Demand Pricing and Revenue Management.- Personnel Shift Scheduling and Rostering.- Work Allocation and Scheduling.- People and Attendance Management.- Process, Communications and Information.- Flexible Workflows.- Personalised Communications.- Predictive Customer Analytics and Real-Time Business Intelligence.- The Agile Delivery of Service Chain Management Solutions.- The Future Service Chain.- Collaborative Demand Forecasting in Service Chains.- Business to Business Online Revenue Management.- Electronic Marketplaces and Resource Exchanges.- Multi-Agent Systems for Staff Empowerment.- Epilogue.- A Practical Guide to Benefit Realisation.

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