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Qualitätsprüfung komplexer Dienstleistungen

Qualitätsprüfung komplexer Dienstleistungen

André Rieck

64,67 €
IVA incluido
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Editorial:
Springer Nature B.V.
Año de edición:
2010
Materia
Ventas y marketing
ISBN:
9783834926173
64,67 €
IVA incluido
Disponible

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Sobre IBD

Vor dem Hintergrund der praktischen Beschäftigung mit Qualität von Studiengängen sowie mit Hilfe der Adaption des Qualitätsverständnisses der industriellen Produktion an die Spezifika von Dienstleistungen zeigt André Rieck, dass ein ergebnisorientiertes und kennzahlenbasiertes Prüfverfahren entscheidende Vorteile bietet und eine faktenbasierte Qualitätslenkung ermöglicht.

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