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Qualität und Produktivität im Dienstleistungsmanagement

Qualität und Produktivität im Dienstleistungsmanagement

Axel P. Lehmann

72,40 €
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Editorial:
Springer Nature B.V.
Año de edición:
1998
Materia
Economía
ISBN:
9783409128568
72,40 €
IVA incluido
Disponible

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Sobre IBD

Der Autor analysiert die integrative Gestaltung langfristiger Dienstleistungsinteraktionen im Kontext der Versicherungs- und Finanzdienstleistungswirtschaft und leitet daraus Entwicklungskorridore zur Modernisierung der Dienstleistung und des Dienstleistungsmanagements ab. Im Zentrum der Untersuchung stehen die Schlüsselfaktoren Innovation, Qualität und Produktivität. Der Autor zeigt prioritäre Handlungsfelder auf und konkretisiert die Konsequenzen für den Versicherungs- und Finanzdienstleistungswettbewerb. Verzeichnis: Der Autor analysiert die integrative Gestaltung langfristiger Dienstleistungsinteraktionen im Kontext der Versicherungs- und Finanzdienstleistungswirtschaft und leitet daraus Entwicklungskorridore zur Modernisierung der Dienstleistung und des Dienstleistungsmanagements ab.

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