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Personalising Library Services in Higher Education

Personalising Library Services in Higher Education

Elizabeth Tilley

301,86 €
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Editorial:
Taylor & Francis Ltd
Año de edición:
2012
Materia
Biblioteca, archivo y gestión de la información
ISBN:
9781409431800

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Sobre IBD

As students’ financial commitment increases, so they demand better library services. When budget cuts and centralisation are seen as the answer to financial restraints, the provision of a personalised library service may seem extravagant, but inventive, customer-facing staff can successfully achieve an enhanced service without increasing costs. This book uses international case studies and practical advice to show the advantages of the personalised - or boutique - library service.

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