Librería Samer Atenea
Librería Aciertas (Toledo)
Kálamo Books
Librería Perelló (Valencia)
Librería Elías (Asturias)
Donde los libros
Librería Kolima (Madrid)
Librería Proteo (Málaga)
An indispensable guide for students, equipping them to lead on quality or service improvement projects. This book outlines the skills, knowledge and expertise that students need in order to innovate in practice and enact organisational change, taking them from idea inception through planning and implementation and up to evaluating and sustaining their change project.