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Kundenbeziehungsmanagement für interne IT-Dienstleister

Kundenbeziehungsmanagement für interne IT-Dienstleister

Malte Dous

97,34 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2007
Materia
Gestión y técnicas de gestión
ISBN:
9783835008861
97,34 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Kálamo Books
  • Librería Elías (Asturias)
  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
Sobre IBD

Malte Dous untersucht, welche Methoden des klassischen Customer Relationship Management Konzeptes sich auf die Schnittstelle zwischen IT-und Fachbereichen übertragen lassen und wie sie ggf. angepasst werden müssen. Als zentrales Ergebnis entwickelt er eine Prozessarchitektur für das IT-Kundenbeziehungsmanagement.

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