Inicio > > Informática: cuestiones generales > ITSM QuickStart Guide
ITSM QuickStart Guide

ITSM QuickStart Guide

ITSM QuickStart Guide

ClydeBank Technology

13,88 €
IVA incluido
Disponible
Editorial:
ClydeBank Media LLC
Año de edición:
2016
Materia
Informática: cuestiones generales
ISBN:
9781945051081
13,88 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
  • Kálamo Books
  • Librería Perelló (Valencia)
  • Librería Elías (Asturias)
  • Donde los libros
  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
Sobre IBD

IT Service Management, Simplified IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM. The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that define ITSM. In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional's first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.You'll Learn... In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-Components Case Studies in ITSM Application Getting Employees to 'buy in' to ITSM by Implementing from the Bottom Up Creating and Leveraging 'Service Catalogues' to Clarify and Regiment IT Costs The Capability Maturity Model and its Five Evolutionary Stages  

Artículos relacionados

  • Interview with Jeffery Khoury, Bringing Telemedicine to the People
    Richard G Lowe Jr
    Did you know you can consult with a medical specialist over your smartphone from the comfort of your own home? Imagine speaking to a highly-trained and accredited doctor about whatever is ailing you from virtually anywhere in the world.Thanks to a young entrepreneur named Jeffery Khoury, you can get the advice you need from a pool of medical specialists without waiting in a doc...
  • IT Consulting Secrets
    Carl A Katz
    This book is for IT consultants of all experience levels and the content is relevant to any IT support business model from managed services (MSP) to break/fix. The author has methodically compiled these strategies and this information from over sixteen years of experience working in the IT support field at the small and medium sized business and enterprise levels. ...
    Disponible

    29,41 €

  • Modeling, Analysis, and Applications in Metaheuristic Computing
    Peng-Yeng Yin
    The engineering and business problems the world faces today have become more impenetrable and unstructured, making the design of a satisfactory problem-specific algorithm nontrivial. Modeling, Analysis, and Applications in Metaheuristic Computing: Advancements and Trends is a collection of the latest developments, models, and applications within the transdisciplinary fields rel...
  • Knowledge Management and Drivers of Innovation in Services Industries
    Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deli...
  • Current Trends and Future Practices for Digital Literacy and Competence
    Antonio Cartelli
    Being a digital citizen has transformed from a process of familiarizing ones’ self with terminology and techniques to a full-time responsibility in the hands of any who want to stay abreast of the latest technological change in their respective field. Current Trends and Future Practices for Digital Literacy and Competence offers a look at the latest research within digital lite...
  • Human Rights and Risks in the Digital Era
    Globalization, along with its digital and information communication technology counterparts, including the Internet and cyberspace, may signify a whole new era for human rights, characterized by new tensions, challenges, and risks for human rights, as well as new opportunities. Human Rights and Risks in the Digital Era: Globalization and the Effects of Information Technologies ...

Otros libros del autor

  • ITIL For Beginners
    ClydeBank Technology
    ITIL For Beginners: The Complete Beginners' Guide to ITILITIL, Made Simple!A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!  For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining me...
    Disponible

    24,67 €

  • ITIL For Beginners
    ClydeBank Technology
    ITIL, Made Simple!A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!  For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best pr...
    Disponible

    13,67 €