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IT Service Management

IT Service Management

IT Service Management

Aidan Lawes / Ernest Brewster / John Sansbury

46,91 €
IVA incluido
Disponible
Editorial:
BCS Learning and Development Ltd
Año de edición:
2016
Materia
Sistemas y estructuras económicas
ISBN:
9781780173184
46,91 €
IVA incluido
Disponible

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Sobre IBD

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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