LIBROS DEL AUTOR: john sansbury

3 resultados para LIBROS DEL AUTOR: john sansbury

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  • The Journey to Service Excellence
    John Sansbury
    For those seeking to achieve service excellence this guide is indispensable. Grounded in IT service management (ITSM) principles from frameworks like ITIL, Lean, DevOps, and Agile, this book provides actionable advice for applying these frameworks throughout the entire organisation. Key Highlights• Actionable Guidance: Unlike traditional resources that require organisations to ...
    Disponible

    73,44 €

  • Service Level Manager
    John Sansbury
    The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, r...
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    31,28 €

  • IT Service Management
    Aidan Lawes / Ernest Brewster / John Sansbury
    Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts incl...
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    46,91 €