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Hosted Telecom & Call Center Services

Hosted Telecom & Call Center Services

Hosted Telecom & Call Center Services

Jose G. M. L. Berg / Jose GMLBerg / Ron J. Berg / Ron JBerg

23,22 €
IVA incluido
Disponible
Editorial:
Lulu Press
Año de edición:
2007
Materia
Empresa y gestión
ISBN:
9781847530509
23,22 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
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  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
Sobre IBD

Dit boek wil een basis verschaffen aan al diegenen die wel eens hebben gehoord van Hosted Telecom/Call Center Services, maar nog weinig weten over deze nog relatief onbekende discipline speciaal in een call center omgeving. Hosted services kunnen een tijd- en geldbesparende oplossing leveren. Supervisors en managers kunnen zo meer aandacht geven aan waar het in een call center om draait: klant(vriendelijkheid) en optimalisatie van de skills van de agents. Betere productiviteit en hogere kwaliteit zijn het gevolg. Wat komt er allemaal bij kijken om dergelijke services aan te bieden? Waar bevinden de servers zich? Hoe zet je een campagne op? Wat is een script? Kortom: achtergrond informatie voor supervisors, agents én managers in call centers en voor iedereen die meer wil weten over deze zaken.

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